Warren Jewelers - Kirkland in Kirkland, WA Closed now

Reviews about Warren Jewelers - Kirkland

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  February 26, 2020, by Grace Chee
  The most dishonest, incompetent, and untrustworthy jeweler I have ever come across. Warren Jeweler feels like a scam to me. I would advise on staying away from them. Warren Jewelers made a series of obvious damages to my Omega watch from a simple battery change, and failed to admit any responsibility. When I brought my watch to their Kirkland shop, I was told that it was no problem and the battery will be replaced in an hour’s time. When I came back an hour later for my watch, one of the managers there took it out from an envelope, gazed at it for a few seconds, and swiftly took it back, saying he wanted to check that the battery is changed properly. I watched him taking my watch to the back of the store, opened the back seal, and came back 2 minutes later saying it’s all good and my watch is good to go. Five minutes later I noticed my watch was not moving at all. I went back to Warren Jewelers, the manager said it’s my watch’s problem as the battery is brand new, and nothing could have gone wrong on their end. I was certain he was lying. I asked if they could check if the battery is brand new. He took my watch to the back of the store, opened the back seal again, came back 5 min later to tell me they had forgotten to put back a part in my watch during the battery change. When he came back another 5 minutes later, the watch band had been broken off and laid on a tray. This time he claimed he had lost another part when he opened it just now, and attempted to get me to agree on leaving my watch with them while they source a replacement to the missing part. This sounded deceitful to me, and I refused to leave my watch with them. At this moment, I was about to make a call with my cell phone. I reached out to my watch laid on the tray wanting to take a closer look, he (for the second time) swiftly took it away, again to the back of the store. I got worried and asked him multiple times what he was doing to my watch, he stayed silent. After 10 minutes, he suddenly returned and declared he had found the lost part, and my watch should be good now. At this point it has been more than an hour since I went back to the store to retrieve my watch after the one hour battery change. During this hour I watched him open and close the back seal of my watch 5 times, each time crushing it with both his hands with great force when he attempted to close the seal back. After I got home, I noticed some cracks on my watch dial and big scratches at the back that I had never seen before. I took it to an Omega boutique and received confirmation that my Omega watch has signs of shock and those are indeed cracks on the watch dial. Additionally, they have noticed scratches on the bracelet and case back, back seal is not placed back properly, as well as dust on clock hands. When I contacted Warren Jewelers regarding these damages they have caused, they failed to admit any responsibility. Mark replied “Your claim that the watch was in anyway damaged by a simple battery change is not possible” – it is absolutely possible, and as a matter of fact, you have completely damaged my watch from a simple battery change as a result of your incompetency! I am disgusted by Warren Jeweler. They made up false statements in response to my BBB complaint, which has been rejected.